finance

Streamlining & Modernizing City Services

Over the years I’ve heard from residents who want to see City Hall get its house in order – and that means ensuring that the city is not duplicating work currently performed by other levels of government.

That’s why, during this year’s budget debate, I moved a motion requesting that the City Manager conduct a review of the overlapping of services currently provided by the city.

I’m also pleased to let you know that the city is embarking on a much-needed plan to modernize city operations, increase efficiency and generate millions of dollars in savings. The plan includes:

  • Offering more online services and streamlining the city’s service counters
  • Maximizing city office space to increase productivity and engagement
  • Reviewing the city’s current real estate holdings

Toronto’s financial envelope is limited, which is why we always need to be on the lookout for alternative ways to conduct our business more efficiently and effectively.

Get Involved: Toronto’s Long-Term Financial Plan

The first phase of the public consultation on Toronto’s Long-Term Financial Plan concluded in December 2016. The results of this phase can be found at the bottom of this page.

The city is now launching the second phase of public consultations. Members of the public are invited to participate in an interactive afternoon of workshops and discussions at Toronto City Hall (100 Queen St. W.) on Saturday, April 22 from 1p.m.-5p.m. This session will provide opportunities for the public to provide input on how City Hall can both balance its books and its long-term priorities.

An online survey will also be available from April 22 to May 14.

Click here for more information about consultations on the Long-Term Financial Plan.

Modernizing the City of Toronto

As a strong believer in fiscal responsibility and accountability, I’ve consistently pushed city staff to find efficiencies during my two terms in office.

That’s why I’m pleased to share the city is embarking on a bold – and much-needed – new plan to modernize city operations, increase efficiency and save money.

The new measures include:

  • A customer service strategy that offers more online services and streamlines the city’s service counters;
  • Maximizing city office space to increase productivity and engagement;
  • Reviewing the city’s current real estate holdings; and,
  • Hiring a Chief Transformation Office to oversee implementation of the plan.

These innovative, forward-thinking measures are on track to save the City of Toronto millions of dollars each and every year. For example:

  • $8 million annually will be saved by transferring services currently provided by phone and at service counters to online.
  • $4 to $6 million will be saved as a result of the Office Modernization Project, which reduces the overall office space needed at the city by retrofitting existing space to be more collaborative, efficient and productive.
  • $30 to $60 million in savings are expected through the implementation of a new centralized real estate and facility model that will maximize the city’s land and property assets.

Toronto’s financial envelope is limited, and we need to continue to drive savings in-house by finding new ways to conduct our business more efficiently, effectively and affordably.