snow

Winter Tips

The winter weather has arrived and here’s what you need to know to be prepared!

Potholes

Snow, ice and freeze-thaw cycles can cause serious damage to our roadways.

To report potholes, phone 311, the city’s 24-hour service portal, or visit toronto.ca/311. Have the closest municipal address on hand – it helps pothole repair crews work efficiently.

Snow Clearing

Did you know that the city clears 5,604 km of roads each and every time it snows?

Expressways are cleared after 2.5 cm of accumulated snow and arterial roads after 5 cm. Local roads are cleared following the accumulation of 8 cm of snow.

If it’s been 18 hours since the end of a storm and your street has still not been ploughed, please call 311.

Icy sidewalks are a serious pedestrian safety hazard, particularly for our older neighbours and those with accessibility issues. So please be nice and clear your ice!

Senior city staff advised that contacting 311 is the fastest and most efficient way to report snow and ice issues. Each time you contact 311, your issue is recorded (with a service request number that can be tracked) and the request goes immediately to Transportation Services for investigation and follow up.

This year, the city also has a great new online tool where you can watch snow plows and salt trucks in real time! Be sure to check out toronto.ca/plowTO this winter!

Winter Operations Guide

As Chair of Public Works, I’m pleased to tell you that the city is prepared to tackle whatever winter throws at us. We have a great team and a great plan in place!

First and foremost, we’ve got a huge arsenal including 571 road plows, 329 sidewalk plows, 202 salt trucks and about 1,500 personnel.

There’s no doubt that snow clearing is a big operation – the city has 5,605 km of roads on 9,500 streets, along with 6,000 km of sidewalks and 262,000 driveways.

During a winter storm, the city’s priority is to clear expressways, collectors and main roads. It may take extra time to get out to the local streets.

Icy sidewalks are a serious pedestrian safety hazard, particularly for our older neighbours and those with accessibility issues. So please be nice and clear your ice!

Senior city staff advised that contacting 311, the city’s 24-hour service portal, after a storm is the fastest and most efficient way to report snow and ice issues. Each time you contact 311, your issue is recorded (with a service request number that can be tracked) and the request goes immediately to Transportation Services for investigation and follow up.

It’s also important to note that snow, ice and freeze-thaw cycles can cause serious damage to our roadways.

To report potholes, phone 311 or visit www.toronto.ca/311. Have the closest municipal address on hand – it helps pothole repair crews work efficiently.

As Chair of Public Works, I was pleased to show off the city’s arsenal of winter equipment!

As Chair of Public Works, I was pleased to show off the city’s arsenal of winter equipment!

Winter Tips for Your Home

The winter weather has arrived and here’s what you need to know to be prepared!

Potholes

Snow, ice and freeze-thaw cycles can cause serious damage to our roadways.

To report potholes, phone 311, the city’s 24-hour service portal, or visit www.toronto.ca/311. Have the closest municipal address on hand – it helps pothole repair crews work efficiently.

Snowclearing

Did you know that the city clears 5,604 km of roads each and every time it snows?

Expressways are cleared after 2.5 cm of accumulated snow and arterial roads after 5 cm. Local roads are cleared following the accumulation of 8 cm of snow.

If it’s been 18 hours since the end of a storm and your street has still not been ploughed, please call 311.

For more information about the city’s snow ploughing practices, click here.

Icy sidewalks are a serious pedestrian safety hazard, particularly for our older neighbours and those with accessibility issues. So please be nice and clear your ice!

Senior city staff advised that contacting 311 is the fastest and most efficient way to report snow and ice issues. Each time you contact 311, your issue is recorded (with a service request number that can be tracked) and the request goes immediately to Transportation Services for investigation and follow up.

Toronto Hydro

If power is down following a snow storm, Toronto Hydro suggests following these tips:
-Check to see if your neighbours have power. If they don’t, it is likely that more work is planned on your street.
-If your home is the only house without electricity, check your electrical panel inside your home to see if the breakers are in the “on” position.
-Check outside and visually inspect if the electrical equipment on your home is damaged or if the service wire is down. If the customer-owned connection point (usually the pipe and wires attached to your home connected to the powerline) is damaged, you may need to contact an ESA-certified electrical contractor. A list is available on the ESA’s website at http://www.esasafe.com.

In the event of a power outage this winter, you can contact Toronto Hydro’s Customer Care team at 416-542-8000. This number can also be used to report emergencies such as downed or sagging wires.

You may also report power outages and streetlight outages by visiting this link.

Reminder: Winter Snow Clearing and Salting

Many of you have written to me with questions about sidewalk clearing. There are many streets where Transportation Services cannot physically clear the sidewalks: crews cannot plough sidewalks if they’re narrow, have obstructions or on-street parking.

On streets where the city provides sidewalk snow ploughing services, staff generally deploy clearing operations once five centimetres of snow has accumulated in January-February, and eight centimetres from March to April. Depending on the severity of the snowfall, staff sometimes complete two rounds of ploughing and de-icing. In between ploughing and salting operations, staff ask that property owners help out by ensuring the sidewalk in front of their home is safe for pedestrians. 

Icy sidewalks are a safety hazard for all pedestrians; however, they’re particularly dangerous and challenging for our older neighbours and those with accessibility issues. This winter I received calls from parents concerned about their children walking to school, seniors, residents with visual impairments and others that use wheelchairs. In short, please be nice and help to clear your ice!

Please don’t hesitate to contact my office if you have any questions or concerns about sidewalk clearing in your neighbourhood.