online tools

New Online Tools: MyWaterToronto and PlowTO

As Chair of Public Works & Infrastructure, I’m pleased to share that the city has recently launched two exciting new online tools: MyWaterToronto and PlowTO.

Technology has become a constant in our daily routines and the city is jumping on board – we’re mobilizing start-of-the-art technology to improve customer service and save Torontonians time, money and resources.

With MyWaterToronto, residents can view their water use information anytime, anywhere via computer or mobile phone. The city’s new automated water meters send water consumption data directly to the city several times a day and effectively eliminate the need for property owners or city staff to take manual readings.  Right now MyWaterToronto is loaded with more than one billion water readings!

Because residents can track how much water they’re using, they can better understand their water use, identify potential leaks and consider ways to save both water and money.

On PlowTO’s webpage, thanks to GPS data, residents can see the real-time location of plows, sidewalk plows and salt trucks. This tool gives Torontonians a better sense of when and where the city’s fleet of service vehicles have traveled during and after a winter storm.

During my two terms in office, I’ve fielded a number of inquiries from residents about winter operations and high water bills. So far the feedback I’ve received on these new web-based tools has been overwhelmingly positive.

Harnessing technology to provide better and more transparent city services is clearly a big step in the right direction for Toronto.