Snow and Ice Removal

Last week's extreme cold and heavy snowfall made for a difficult week for residents of Ward 15. Staff in my office worked hard in the wake of heavy snowfall to respond to concerned residents, many of whom found themselves deeply inconvenienced and even trapped by the record-breaking snowfall. Even with the more temperate weather this past weekend, I was still hearing from concerned residents and directing city staff to plow the remaining issue areas.
While I'm thankful for our hard-working Road Operations staff, I share your disappointment with the City's lack of preparedness for January's snowfall. I will be meeting with the Mayor and the General Manager, Transportation Services to discuss how we can improve the City's response to future snow events.  Additionally, I will be following up on a motion I brought to council last April to ask staff to report on recommendations to improve the City's response to extreme weather events in Toronto.
You can find more information about snow and ice removal on the City's website, here. For live updates on the City's snow plow progress, please see PlowTO. If you are having difficulty clearing snow and ice or have concerns about a negligent property owner, please contact 311.
Please also be reminded that residents responsible for clearing their own properties are required to do so within 12 hours of a snowfall.

Protect your Pipes!

Be prepared!

Protect your pipes from freezing.


Frozen pipes can leave you without water or cause your pipes to burst, leading to expensive property damage. If your pipes are prone to freezing, you may wish to contact a plumber for advice. Here are some tips to help protect your home:

  • Know where to find your main water shut-off valve (in case your pipes burst).

  • Insulate pipes most prone to freezing, especially near outside walls and in crawl spaces, the attic and garage.

  • Seal air leaks in areas where pipes are located. Check around windows and doors, electrical wiring, dryer vents and pipes.

  • Drain and shut the outdoor water supply as outdoor faucets are the first to freeze.

  • Keep areas that contain indoor pipes above 8°C, especially near the water meter.

  • In extreme cold weather, you can choose to run a pencil thin stream of water to keep water moving. However, you will be charged for the water used if you choose this step.

For more information, visit