Questions and Concerns

If your question is not addressed below, please do not hesitate to contact my office.

I have a question about…

+ Building Permits

Under the Building Code Act, a building permit is required for the construction and/or demolition of a new building, and material addition or alteration of any building or structure.

For a list of common projects that require or do not require a building permit, click here.

For information on Building Permit Applications, including a list of the required documents, forms and fees required for submitting a Building Permit, click here.

For information on the Plan Review Process after you submit your building permit, click here.

Use the Building Permit Status Search application to find published information on Building Permit Status.

All building applications are reviewed for compliance with the Ontario Building Code, the Zoning By-law, and Applicable Law for more information visit the Building Permits Regulations webpage.

Before you begin construction, make sure you review and comply with the Construction Site Requirements & Good Neighbours Guidelines.

To make a complaint about a construction-related issue, please click here.

+ Eglinton Crosstown LRT

For more information on the Eglinton Crosstown LRT project, visit the Fact Sheets, Infographics and Backgrounders webpage.

For any questions or concerns, you can contact a member of the East Crosstown Community Office by email at crosstown@metrolinx.com or by calling 416-482-7411.

+ Garbage Collection

Find out here when your street is scheduled for waste collection.

If your garbage was not picked up, please report it here.

If your recycling was not picked up, please report it here.

If your green bin was not picked up, please report it here.

If your yard waste was not picked up, please report it here.

To request pick-up of household hazardous waste, please visit here.

To report an overflowing City street bin, please visit here.

If your bulky items (i.e. large furniture or appliances) have not been picked up, please report it here.

+ Landlord & Tenant Issues

For information on tenant rights call the Federation of Metro Tenants' Association at 416–921–9494 or click here to visit their website.

For information on Landlord & Tenant Issues, please visit the Ontario Ministry of Municipal Affairs and Housing website.

Information on Landlord & Tenant Issues can also be found through the Landlord & Tenant Board website.

The Landlord & Tenant Board (LTB) resolves:

  • Disputes between residential landlords and tenants.
  • Eviction applications filed by non-profit housing co-operatives

The LTB also provides information about its practices and procedures and the rights and responsibilities of landlords and tenants under the Residential Tenancies Act.

If your question is not addressed, you can also contact your Member of Provincial Parliament.

+ Neighbourhood Traffic Concerns

The most efficient way to request neighbourhood traffic enforcement is by filing a Local Neighbourhood Traffic Report through the Toronto Police Service (TPS) online portal.

These reports help TPS track recurring traffic issues in neighbourhoods and assign officers accordingly.

+ Noise Complaints

The City of Toronto's Noise By-law requires that no person shall make, cause or permit, noise or vibration at any time, which is likely to disturb the inhabitants of the City.

The largest complaints are generally about construction, loud music or barking dogs.

Construction Hours:

  • Monday to Friday between 7 a.m. and 7 p.m.
  • Saturday from 9 a.m. to 7 p.m.
  • Not allowed on Sundays and statutory holidays.

Some construction projects have noise exemption and can work outside of the above mentioned hours.

Municipal work or work undertaken due to emergency situations are exempt from the Noise By-law and exemption requirements.

If you wish to file a complaint about construction noise or all other types of noise, you can submit a service request to 311@toronto.ca or, by calling 311.

+ Parking Enforcement & Tickets

To report parking violations, please contact Toronto Police Parking Enforcement.

For immediate parking enforcement assistance or to address ongoing parking issues in your neighbourhood, please file a report here.

You can also email tpsparkingcomplaints@torontopolice.on.ca to address ongoing parking issues. Please include the following in your email:

  • Your name and phone number
  • The address or location where the issue occurs
  • The time of day when this issue most often occurs
  • The description of any vehicles related to the parking issue

If you want to dispute a parking ticket, please visit the Parking Violation Dispute Process webpage.

+ Parking Permits

For information on how to obtain a Residential On-Street Parking permit, click here.

For information on how to obtain a Temporary On-Street Parking permit, click here.

For information on how to obtain a Residential Off-Street Front Yard & Boulevard Parking permit, click here.

For information on how to obtain a Commercial Off-Street Boulevard Parking permit, click here.

To apply for an accessible parking permit, please visit the Service Ontario webpage.

Information on Accessible Parking Permit exemptions and holder responsibilities can be found here.

+ Permits & Licenses

To apply for permits and licenses, please visit here.

For information on businesses that do not require a licence with the City of Toronto, please visit here.

Driver's licenses, plate stickers, health cards, birth certificates, etc. are provided by the Province of Ontario. Visit Service Ontario for more information.

+ Property Issues

To generate a service request for a property standards investigation, visit the City of Toronto's Service Request for Property Issue webpage. You can report:

+ Property Tax & Utility Bill

For information on paying your property tax or utility bill, click here.

To review your City of Toronto utility account, and view details such as account balance, current and previous billing amounts, payment details and due dates, visit the Utility Account Lookup webpage.

To review you City of Toronto property tax account, and view details such as account balance, current and previous billing amounts, payment details and due dates, visit the Property Tax Lookup webpage.

+ Roads

To report road damage on public property, please click here.

To report a pothole on public property, please click here.

To report sidewalk damage on public property, please click here.

To report missing or faded pavement markings on public property, please click here.

If there is an issue with pedestrian signal timing when displaying the "walk" and "don’t walk" pedestrian signal, including the countdown display, please report it here.

To request cleaning of a City road, please click here.

To request surface cleaning of a catch basin (sewer grate) on public property, please click here.

+ Snow Removal

If you have an issue related to snow or snow removal, please visit the Service Requests for Winter Issues webpage. You can request or report:

For information on the City's Levels of Service, please click here.

The City provides mechanical sidewalk snow clearing in most parts of Toronto however, the City is unable to provide this service in certain areas. View the City of Toronto's Sidewalk Plowing Map to view areas where the City is unable to plow sidewalks.

If you are a senior or a person with a disability living in an area where sidewalks are not plowed, and require sidewalk snow clearing service, please download the application form and submit it along with the required documentations.

If your sidewalk has high pedestrian volumes, then the sidewalk will be cleared when the snow has stopped and the accumulation has reached two centimetres. High pedestrian volume sidewalks are sidewalks on arterial roads, transit routes, near school zones, and around accessibility locations.

If your sidewalk has low pedestrian volumes, then the sidewalk will be cleared when the snow has stopped and the accumulation has reached eight centimetres. Low pedestrian volume sidewalks are sidewalks on local roads.

Generally, it takes approximately 13 hours to clear high and low pedestrian volume sidewalks after a snowfall.

While every attempt is made to clear all the residences on the service within 72 hours, if your sidewalk has not been cleared after 72 hours after the end of a snowfall, please call 311.

+ Subsidized Housing & Housing Benefits

For information on where to apply for different types of subsidized housing, housing allowance subsidies, and supportive housing, please visit here.

To get a personalized list of available benefits, including help with child care, employment, housing and living expenses use the City of Toronto's Service and Benefit Finder Tool.

Visit the Rent-Geared-to-Income (RGI) Subsidy webpage for more information about the RGI subsidy.

Renters looking for financial support should visit the Financial Support for Renters webpage.

Homeowners looking for financial support should visit the Financial Support for Homeowners webpage.

+ Toronto Hydro

To report a power outage, please visit here.

If people or property are at risk, always call 911 first.

For electric emergencies, such as downed power lines, call Toronto Hydro immediately at 416-542-8000 and press option 1 to connect with the emergency dispatch department.

If you are moving, have questions about your bill, want to report a problem, or place a service request, you can connect with Toronto Hydro by visiting here.

+ Toronto Water

To view and track your water usage visit the MyWater Toronto webpage and use online web application.

For information on basement flooding please click here.

If you experiencing basement flooding please visit the What to do if your Basement is Flooded webpage.

If you basement drain is blocked or backed-up, then visit here for more information.

Visit here for more information on pipe leaks or bursts.

Sewer pipes are owned by you and the City

  • The part that the City owns runs from the sewermain on the street to the property line.

  • The part that you own runs from the property line into the home.

If you are experiencing no water or low water pressure, please visit here.

  • If you are tenant in a multi-residential building, experiencing no water or low water pressure, please report this to your landlord or superintendent.

+ Traffic Calming

To learn more about City policies pertaining to Traffic Calming click here.

To find out how to request the installation of traffic calming measures on your street, click here.

Please note, a petition is required for traffic calming requests to ensure that other residents on your street agree with the installation of traffic calming measures. You can view the template for a petition here.

The process involves the following:

  • Project initiation (i.e. petition, meeting request, etc.)
  • Consideration of area-wide impacts • Basic road safety/design review
  • Consultation with emergency services and TTC staff
  • Consideration of options
  • Report to Community Council

If traffic calming is technically supportable, the report will seek to:

  • Authorize poll;
  • Authorize road alteration by-law;
  • If traffic calming is not technically supportable, then an information report is submitted;
  • Conduct a form poll; and
  • Letter or report to proponent on poll results.

+ Transit

Toronto Transit Commission (TTC)

To submit a complaint, compliment, or suggestion visit the TTC's Customer Service webpage.

To view schedules, routes, and maps please click here.

Wheel-Trans

The TTC provides a specialized transit service for members of the public who need assistance getting around the city. For more information please visit here.

You can book your trips through their online Wheel-Trans Self-Booking portal. For assistance you can email wtcs@ttc.ca or call 416-393-4111, open weekdays 8 a.m. to 4 p.m.

Metrolinx

Metrolinx is an agency of the provincial government. For information on projects, or progress visit the Metrolinx website.

To submit any comments or questions fill out the Metrolinx Feedback Form or call them at 416-874-5900.

+ Trees

The City of Toronto's Tree Protection By-law requires that if you intend to injure, remove or destroy a protected tree, you must obtain a permit. Visit the Permit to Injure or Remove Trees webpage for more information.

Click here to request the pruning of a City tree.

To request the City to plant a new tree, click here.

To request the removal of a dead or dying City tree, click here.

For more information on trees, visit the Trees in Toronto webpage or contact Urban Forestry.